Hyundai Mobis supplies aftermarket service parts to approximately
57 million Hyundai and Kia Motors vehicles worldwide.
To ensure the timely delivery of parts, Hyundai Mobis
has built a cutting-edge logistics system and extensive distribution
infrastructure that manages 2.27 million auto parts in stock for 2013
automotive models, providing these service parts at a moment’s notice
and ensuring the highest level of customer satisfaction
The After Sales Parts division brings constant innovation to the parts supply system – including streamlining logistics hubs and establishing high-tech distribution systems early. It uses a customer-focused management approach, enhancing customer satisfaction with improved service at customer touch points and proactive communication with customers.
What are genuine parts?
Genuine parts are parts that meet the same quality and design requirements as the ones used when vehicles are manufactured.
They are certified, distributed and guaranteed by the car manufacturer.
The car manufacturers work with parts makers right from the design and production stage, and are provided with the parts by OEM. Designed to ensure the best possible driving experience, these parts go through strict production management and rigorous quality control. The service parts go through the same process before reaching car manufacturers, and genuine parts labels are attached after factory testing. Car manufacturers have large-scale distribution networks all over the country, giving customers easy access to the parts. They also publish information materials for parts and maintenance, taking into account the specific parts for a wide range of vehicles.
How to identify Genuine Parts
1. Check the packaging
Genuine parts are shipped and sold in consistent packaging; the design of the packaging is an easy way to identify them.
*It may look different depending on products and packing materials.
2. Identify the etched or printed logo of the car manufacturer on the parts
Checking for the etched or printed logo on the parts and inspecting the finish of the product can prevent the use of non-genuine parts.
If the part purchased is found to be defective, customers can revisit the servicing shop with the maintenance statement for repair or exchange
What are Genuine Accessories?
Consumers have a wide range of needs for convenience and individuality, and customer satisfaction can be increased by targeting niche markets while supporting CBU sales and maintenance. To do this, MOBIS purchases, procures and develops genuine accessories itself or in cooperation with suppliers under the same brand, or sometimes has them manufactured by an OEM. These parts then reach the end users in individual units or multipacks.